Hospitality Operations

Program Accreditation: Diploma

Program Duration: 1040 Total Hrs: Theory 560 Hrs; Internship (Co-op Work Experience) 480 Hrs.

Program Overview
The Hospitality Operations diploma program is designed for individuals interested in the fast paced and rewarding field of hospitality. This program will prepare students for entry level positions in the hospitality industry as well as give them with the foundations required to further their education. The Hospitality Operations program is the perfect starting point for anyone interested in exploring the hospitality industry. After just one year of study, students at Evergreen College will complete an internship and begin networking within the industry. For those interested in management roles, this program prepares students for Evergreen’s two-year Hospitality Management diploma program. After successful completion of the Hospitality Operations program, students wanting to complete the Hospitality Management program can transfer into the 2nd year.

Admission Requirement
An Ontario Secondary School Diploma or equivalent**; or
be at least 18 years of age or older and pass an entry test

Career Opportunity
Graduates of this program can expect to employed by hotels, motels, resorts, student residences, food & beverage facilities and other accommodation establishments.

Course Description
Hospitality Today an Introduction
Managing Front Office Operations
Managing Housekeeping Operations
Opera Property Management System (PMS)
Managing Service in Food and Beverage Operations (Smart Serve & Food Safety)
Management of Food and Beverage Operations
MICROS Point of Sale (POS)
Hospitality Sales and Marketing
Supervision in the Hospitality Industry
Hotel and Restaurant Accounting

Internship (Co-op Work Experience)

This Course will provide the students 480 hours’ practical experience in the real-world of hospitality. Placement for Hospitality Operations trainees will be arranged at hotels, resorts, campgrounds, and food & beverage facilities, such as, restaurants, bars, as well as fast food facilities.

Career Services plays a major role in shaping the learning experience. From the first day, to well after graduation, Career Services is constantly working to provide guidance, resources, opportunities, and assistance. As a school with a diverse student body, our goal is to bridge the gap between the classroom and the employment world, while understanding Canadian workplace cultures and professional behaviours.

Read more about our Internship and Career Service
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  • Alyssa, Developmental Service Worker

    Alyssa, Evergreen College Graduate from the Developmental Service Diploma Program visited the campus to connect with the class and share her experience in correlation of the class room skills transferring to the work place. She is currently working part time in the field within a daycare setting for the public school board and it resulted from some of the tips taught in class ie, search for your own placement based on your passion, techniques of handling various clientele etc What is your favorite aspect about studying at Evergreen College?
    “My favorite aspect is how the teacher helps me with anything I needed and gave me knowledge to be successful” Preparing Professionals for the Real World!

  • Hospitality Operations Program

    Evergreen College Hospitality Operations Diploma Program students were asked,

    “ What do you like about your Diploma Program?

    “ All the diplomas are very helpful. Wherever I go, I am sure I can work with those diplomas” – Rhea

    “ Gave me new knowledge about Hospitality Management Operations and would benefit me to open my own business’ – Mochamad Rudi

  • Personal Support Worker Program

    Personal Support Worker Certificate

    “I would suggest my friend to join the Evergreen College because this is a good College and we can learn so good things from here.” Dechen, Personal Support Worker Certificate Program

    “ I found out that the College has offered the best for the students that has done their course/programs here and the instruction and the environment of the College is good.” Ngawang, Personal Support Worker Certificate Program

    “I had nice teacher, who is always open to answer my questions, and ready to help got more knowledge, Thank you,” Dolma, Personal Support Worker Certificate Program