Providing Goods and Services to People with Disabilities

EVERGREEN COLLEGE is committed to excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that members of our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

•Fees will not be charged for support persons to attend classes; however, no diploma or certificate will be awarded to the support person at the end of the course.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, such as elevators, accessible washrooms, or computers, EVERGREEN COLLEGE will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the front of the college, on the notice board, in the lunch area, and on the doors to the classrooms

Training
EVERGREEN COLLEGE will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

• Administrative Assistants
• Counsellors
• Instructors

This training will be provided to staff within three (3) months of hiring.

Training will include:

• An overview of the Accessibility for Ontarian’s with Disabilities Act, 2005 and the requirements of the customer service standard

• EVERGREEN COLLEGE’S plan related to the customer service standard.

• How to interact and communicate with people with various types of disabilities

• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

•How to use any equipment or devices, e.g. TTY, wheelchair lifts, etc., that may become available on-site or otherwise that may help with providing goods or services to people with disabilities.

•What to do if a person with a disability is having difficulty in accessing EVERGREEN COLLEGE’S goods and services.

Staff will also be trained when changes are made to our accessible customer service plan.
Feedback process. Customers who wish to provide feedback on the way EVERGREEN COLLEGE provides goods and services to people with disabilities can provide feedback through talking with an EVERGREEN COLLEGE staff or director, e-mail, or the suggestion box.

All feedback, including complaints, will be reviewed by one of the directors. Customers can expect to hear back in ten (10) working days.

Notice of availability
EVERGREEN COLLEGE will notify the public that our policies are available upon request by posting them on your website.

Modifications to this or other policies
Any policy of EVERGREEN COLLEGE that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

TESTIMONIALS

  • Alyssa, Developmental Service Worker

    Alyssa, Evergreen College Graduate from the Developmental Service Diploma Program visited the campus to connect with the class and share her experience in correlation of the class room skills transferring to the work place. She is currently working part time in the field within a daycare setting for the public school board and it resulted from some of the tips taught in class ie, search for your own placement based on your passion, techniques of handling various clientele etc What is your favorite aspect about studying at Evergreen College?
    “My favorite aspect is how the teacher helps me with anything I needed and gave me knowledge to be successful” Preparing Professionals for the Real World!

  • Hospitality Operations Program

    Evergreen College Hospitality Operations Diploma Program students were asked,

    “ What do you like about your Diploma Program?

    “ All the diplomas are very helpful. Wherever I go, I am sure I can work with those diplomas” – Rhea

    “ Gave me new knowledge about Hospitality Management Operations and would benefit me to open my own business’ – Mochamad Rudi

  • Personal Support Worker Program

    Personal Support Worker Certificate

    “I would suggest my friend to join the Evergreen College because this is a good College and we can learn so good things from here.” Dechen, Personal Support Worker Certificate Program

    “ I found out that the College has offered the best for the students that has done their course/programs here and the instruction and the environment of the College is good.” Ngawang, Personal Support Worker Certificate Program

    “I had nice teacher, who is always open to answer my questions, and ready to help got more knowledge, Thank you,” Dolma, Personal Support Worker Certificate Program